Thank you for visiting the MTA Web site or for using our mobile apps (“apps”). We respect your privacy. We collect personal data only if you buy from us online, through our apps, or subscribe to our e-mail subscription service. We only use this information for fulfilling your requests.

When you order a Monthly Pass or ticket through our site, we will collect the following information to properly complete your order: your name, address, telephone number, e-mail address, shipping information and credit card information. We use a reputable company to verify your credit card information before billing your account. We will also share your shipping information with the delivery service (U.S. Postal Service). Your order is processed through a secured server using advanced forms of encryption software.

When you register to make a reservation through our Mobility paratransit service, though the website or apps, we will collect the following information to properly complete your reservation: your name, any pick-up and/or drop-off address, telephone number, e-mail address, and emergency contact information. This information is securely stored using advanced forms of encryption software.

If you do not supply personal information for one of the purposes listed above, we make no attempt to identify you. MTA only tracks aggregate usage data to help us improve its website and apps.

Location Data

When you use our apps, we use GPS technology (or other similar technology) to determine your current location. We use this information to provide features such as real-time location tracking, and to improve our services. MTA will retain location data for internal analysis purposes. We will not share your current or historical location with other users or partners.


A cookie is an electronic file that contains unique information a web site or mobile apps can use to track such things as passwords, lists of pages you've visited, and the date when you last looked at a specific page. Cookies don't identify you personally, but rather identify your computer or device when you visit our site or use our apps. It can be used to identify your session at a particular web site or in our apps. If you are concerned about privacy, you may set up your browser not to accept cookies, or you can delete them from your hard drive once you leave the site. Please refer to your device manufacturer’s instructions for how to protect your privacy when using your mobile device.

Sending E-Mail

If you send an e-mail that includes personal information, we use the information only to respond to your e-mail. However, we may forward your e-mail to another agency if we believe that agency is better prepared to answer your question. We do not use information received in e-mails to create personal profiles. We do not give or sell e-mail information to others for commercial purposes.

By visiting the MTA web site or using our apps, users agree to comply with the following terms and conditions.

Compliance with State and Federal Law

Use of this website or our mobile apps is governed by applicable Maryland State and Federal laws and regulations. This website or apps shall not be used in an unlawful manner or for unlawful purposes.

Links to Other Websites

MTA provides links to external web sites for the convenience of its website and app users. The inclusion of an external link on this website and our apps does not constitute or imply support or endorsement of the information contained on other websites.

These terms of use/privacy policy are subject to change, the substance of which will be posted on the site.