The Maryland Transit Administration (MTA) is a division of the Maryland Department of Transportation, and one of the largest multi-modal transit systems in the United States. MTA operates Local Buses (CityLink and LocalLink), Commuter Buses, Light RailLink, Metro SubwayLink, Maryland Area Regional Commuter (MARC) Train Service, and a comprehensive Paratransit (MobilityLink) system. MTA also manages the Taxi Access system, and directs funding and statewide assistance to Locally Operated Transit Systems (LOTS) in each of Maryland's 23 counties, Baltimore City, Annapolis and Ocean City.
Mission and Vision Statement
To provide safe, efficient and reliable transit across Maryland with world-class customer service.
Our Customer Service Promise
The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
- Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
- Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
- Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
- Accessible and Convenient: We will continue to simplify and improve access to information and resources.
- Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
- Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.
For more information on the State of Maryland's customer service program read the details, or to submit a suggestion, please contact the MTA or visit Maryland.gov.
Click here for our three question customer experience survey.
Administrator, MDOT MTA
Holly Arnold has an extensive background in managing and implementing transportation projects, with both public and private sector experience in the transit industry. In June 2021, she was appointed Acting Administrator of the Maryland Department of Transportation Maryland Transit Administration (MDOT MTA). In this role, Ms. Arnold oversees the 13th largest transit system in America, managing six modes – Local Bus, Metro SubwayLink, Light RailLink, Mobility paratransit services, Commuter Bus, and MARC Train Service – with an annual operating budget of $900 million and a 6-year capital budget of over $3 billion. Ms. Arnold also oversees the construction of the Purple Line, a new, 16-mile light rail line outside of Washington, D.C., currently the largest transit public-private partnership (P3) in the nation
Ms. Arnold is a 2017 graduate of the Leadership APTA program, was recognized in 2018 as a Top 40 Under 40 transit professional in Mass Transit Magazine, and was a 2019 40 Under 40 honoree in the Baltimore Business Journal. Ms. Arnold holds an undergraduate degree from Duquesne University and a Master’s in Public Administration from the University of Pittsburgh’s Graduate School of Public and International Affairs.
Senior Executive Team:
Kate Sylvester, Deputy Administrator & Chief of Planning, Programming, and Engineering Officer
Joe Davis, Chief Operating Officer
Mini Malhotra, Chief Administrative Officer
Glenn Davis, Chief Financial Officer
James Gillece, Chief of Staff
Austin Miller, Chief Technology Officer
Michael Helta, Chief Innovation Officer
Michael Winger, Chief Safety Officer
Jerome E. Howard Jr , Chief of Police
Julie Sweeney, Principal Counsel
Tecla Kellum, Director of Internal Audits
Veronica Battisti, Senior Director of Communications and Marketing
Curtis Garrett, Director of Labor & Employee Relations
David Myers, Director of Governmental Affairs
Joshua Wolf, Director of Mobility
Matthew Pollack, Executive Director for Transit Development and Delivery