The Maryland Transit Administration (MTA), in coordination with the Maryland Department of Information Technology (DoIT), is actively investigating a cybersecurity incident that involves unauthorized access to certain systems. Upon detecting the incident, our cybersecurity teams took actions to investigate the nature and scope of the incident, to contain the threat, and to secure our systems.
The Mobility Interim Call Center is taking reservations. Please see the guidance below for details on reservations.
How do I make a reservation?
Call the MTA Mobility Reservation number 410-764-8181; MD Relay users dial 7-1-1. Reservations are accepted by phone 8:00 a.m. - 5:00 p.m., 7 days a week. The Late Line is available 24 hours a day, 7 days a week.
During recovery, Mobility plans to extend next day reservations until 7:00 p.m. daily through Friday, September 5, 2025.
Who can make a reservation
Existing, certified Mobility riders can book rides. Riders whose certifications are due to expire will be extended 90 days for the agency to complete the recertification process.
Customers who have an application in process will be contacted by staff over the next several weeks to discuss next steps.
What information do I need to provide to the reservation agents/Will the call center have my records
Riders will need to provide your MTA Mobility ID number, origin and destination, PCA or other travelers, the type of mobility device used, and if you have a service animal.
Can I get same-day service? How far in advance can I make a reservation?
Reservations can be made for next day service and for up to two (2) days in the future.
*Callers will be limited to placing two (2) roundtrip reservations on each phone call through Friday, September 5, 2025.
MTA will be ramping up the call center over the coming days. Reservations are limited at this time due to the limited number of call takers.
The Call-a-Ride service is available for same-day rides. The program has limited wheelchair availability. Call-a-Ride information can be found at: https://www.mtacallaride.org
I can’t access on-line reservations
Mobility All Access (app and website) is not available at this time. MTA will be working to restore this access over the coming weeks.
No one called to confirm my ride
Unfortunately, at this time, we are not able to contact riders to confirm their ride in advance.
I couldn’t call to cancel my ride - will I be charged with a “no show”
MTA Mobility will not charge Mobility riders for “no shows” at this time.
Who do I call if my ride doesn’t show up?
Please call 410-764-8181 and ask for the Late Line. The Late Line is available 24 hours a day, 7 days a week.
I can’t access Customer Care?
Customer Care is unavailable at this time.
I’m experiencing a long wait time/I can’t get through to the call center
MTA is working to quickly restore the call center. At this time, we have a limited number of agents available to take calls. MTA will be expanding the hours of the call center to 7pm each day to accommodate additional callers and limiting reservations to 2 round trips per rider for rides up to 2 days in the future. MTA is working to restore full functionality of the system as quickly as possible.
Hart to Heart
Mobility/paratransit riders who use a mobility device, such as a wheelchair, with time-sensitive medical appointments, such as medical treatments for dialysis or other urgent health-related medical needs, may also contact Hart to Heart Transportation, Inc. at (443) 573-2037.
How do I book a ride - what information is needed for booking?
Eligible Mobility riders should call 443-573-2037.
Reservations can be made for the same day or in advance of a future date.
Riders will need to provide your MTA Mobility ID number, origin and destination, PCA or other travelers, the type of mobility device used, and whether you have a service animal.
How are return trips scheduled?
Return trips are best scheduled with a designated return time to get a timely pickup. This can be given at the time of scheduling.
Will they accept tickets from my booklet or cash?
There is no charge for trips made with Hart to Heart or affiliate companies.
What do Hart to Heart vehicles look like?
While riders are “booking” trips through Hart to Heart - the service may be made by Hart to Heart or other service provider. Hart to Heart will coordinate with other similar transportation services to accommodate as many trips as possible.
What if they don’t show up - who do I call?
For service questions or issues, please contact the Hart to Heart customer service center at 443-573-2037
Where’s my trip - how do I track my ride?
For ride tracking and ETA, please contact the Hart to Heart customer service center at 443-573-2037.
Who can travel with me - PCA or children?
Riders may be accompanied by one individual.
