MDOT MTA Launches New Performance Improvement Webpage



New Webpage Offers On-Time Performance Data by Bus Route


BALTIMORE, MD (May 23, 2019) – The Maryland Department of Transportation Maryland Transit Administration (MDOT MTA) has launched a new webpage that provides riders with information on performance improvements at the transit agency. The webpage offers searchable performance data for all CityLink, LocalLink and Express BusLink routes including on-time, early and late arrival percentages.


“An integral part of MDOT MTA’s mission is the ability to deliver service on time,” said MDOT MTA Administrator Kevin Quinn. “The goal of this new webpage is to increase transparency with our riders, ensure accountability for our agency and demonstrate the impacts of technology improvements on our overall system.”

Real-time GPS data is one of the tools MDOT MTA uses to manage and monitor service. This past winter, for the first time ever, MDOT MTA utilized real-time data to construct bus schedules. Since the new schedules were implemented February 3, the agency has seen on-time performance (OTP) rates across the core bus system rise to a high of 71.6% for March. This compares to last year’s 68.9% and the pre-BaltimoreLink OTP rate of 59.5%. MDOT MTA also uses real-time data daily to resolve identified service issues along specific routes.

In addition to the use of data, MDOT MTA has implemented new programs and innovations to make riding easier and more efficient than ever. Other areas of improvement include:

  • Dedicated Bus Lanes – producing an average travel time savings of nine percent in busy downtown Baltimore and up to 31 percent travel time savings on other corridors.
  • Transit Signal Priority – producing travel time savings of up to 22 percent during peak periods.
  • CharmPass Mobile Ticketing – allowing riders to pay for MDOT MTA services from a smart phone. The app has more than 95,000 downloads since being introduced in September 2018.
  • Transit App – providing real-time transit information, trip planning and step-by-step navigation. The app has more than 175,000 downloads since being introduced June 2018.

MDOT MTA is one of the largest multi-modal transit systems in the United States. MDOT MTA operates LocalLink and commuter buses, Light RailLink, Metro SubwayLink, MARC Train service and a comprehensive Mobility paratransit system. MDOT MTA’s goal is to provide safe, efficient and reliable transit across Maryland with world-class customer service. To learn more, visit or, check us out on Facebook at and follow us on Twitter @mtamaryland.

Media Contacts
Brittany Marshall
Office: 410-767-8367
Cell: 443-970-0424

Paul Shepard
Office: 410-767-3935
Cell: 443-622-4181