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About the MTA

The Maryland Transit Administration (MTA) is a division of the Maryland Department of Transportation, and one of the largest multi-modal transit systems in the United States. MTA operates Local Buses (CityLink and LocalLink), Commuter Buses, Light RailLink, Metro SubwayLink, Maryland Area Regional Commuter (MARC) Train Service, and a comprehensive Paratransit (MobilityLink) system. MTA also manages the Taxi Access system, and directs funding and statewide assistance to Locally Operated Transit Systems (LOTS) in each of Maryland’s 23 counties, Baltimore City, Annapolis and Ocean City.

Mission and Vision Statement

To provide safe, efficient and reliable transit across Maryland with world-class customer service. 

Our Customer Service Promise

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

  • Friendly and Courteous:​​ We will be helpful and supportive and have a positive attitude and passion for what we do.
  • Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
  • Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
  • Accessible and Convenient: We will continue to simplify and improve access to information and resources.
  • Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
  • Resolution: We will inform constituents clearly and concisely and provide assistance in a timely manner.

For more information on the State of Maryland's customer service program read the details​, or to submit a suggestion, ​please contact the MTA or visit Maryland.gov​.

Click here for our three question customer experience survey.

Kevin Quinn, Jr. Acting Administrator

Mr. Kevin B. Quinn Jr., AICP
Acting Administrator and CEO

Kevin B. Quinn, Jr. has an extensive background in guiding public policy, with over a decade of public and private sector experience in the transit and planning industries. In June 2017, he was appointed by Maryland Secretary of Transportation Pete Rahn as the Acting Administrator/CEO of the Maryland Department of Transportation Maryland Transit Administration (MDOT MTA).

Prior to this appointment, Mr. Quinn served as the MDOT MTA Director of Planning and Programming. In that role, he was responsible for the agency’s $3.6 billion, six-year capital program, managing coordination with the Federal Transit Administration on all grant programs. As project development leader, he was responsible for advancing all agency planning and capital projects to 30 percent design. He also managed all aspects of producing project-related environmental impact statements.

His experience overseeing major statewide transit planning projects includes management of the Montgomery County Rapid Transit Studies to optimize traffic and transit travel on the heavily traveled MD 355 and US 29; directing documentation of the design, engineering and environmental aspects of the Corridor Cities Transitway in the Greater Washington D.C. area; and he led the effort to select an alignment and mode for a high-capacity transit system along MD 5/US 301 as part of the Southern Maryland Rapid Transit Study.

 

Mr. Quinn has been responsible for managing all aspects of design and implementation for BaltimoreLink, Governor Hogan’s $135 million comprehensive transit network redesign. That includes the restructuring of more than 60 bus routes and the introduction of new, high-frequency lines; planning and design of supporting capital projects, including dedicated lanes, transit signal priority and transfer facilities; the development of metrics and performance measures for the BaltimoreLink network; oversight of new fare policy development, Title VI and service equity analysis; and the creation of a public outreach and education campaign, including numerous presentations at public workshops and community meetings, as well as the development of a full complement of maps, graphics and web-based applications.

Prior to his work with MDOT MTA, Mr. Quinn was chosen to oversee the development of over $1.5 billion in winning grant applications for transit infrastructure damaged in Hurricane Sandy as part of the New York City Transit Resiliency and Recovery Grants.

Mr. Quinn holds a Master's Degree in Public Policy from Johns Hopkins University and has been a member of the American Institute of Certified Planners (AICP) since 2007. He is a resident of Maryland along with his wife Angie and their children Iris and Jack.

Senior Executive Team:

Suhair Al Khatib, Senior Deputy Administrator & Chief of Planning Program and Engineering Officer
John Duncan, Chief Operating Officer (COO)/Director of Transit Operations
Peter Tollini, Chief Administrative Officer
Glenn Davis, Chief Financial Officer
Vacant,  Chief of Staff
Phil Thomas, Chief Safety Officer
John Gavrilis, Chief of Police
T. Byron Smith, Principal Counsel
Tecla Kellum, Director of Internal Audits
Ryan Nawrocki, Senior Director of Communications and Marketing 
Brian Williams, Director of Labor Relations
Vacant, Director of Governmental Affairs
Charles Lattuca, Executive Director for Transit Development and Delivery 

Governor's Office

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